![]() ![]() Buy Residential Small Business Enterprise. Residential Small Business Enterprise Wholesale Español. ![]() ![]() If you do query an item as soon as it's showing as missing, Amazon may ask you to wait a couple of days to ensure it isn't simply delayed before it will help you through the automated chatbot system. Check your Frontier order status easily by entering your order number, zip code and name, or your account number. If all this fails, you should raise the missing parcel with Amazon as above. You should also check to see if there are any attempted delivery notices in your letterbox – these will have instructions on how to get the package redelivered or how to collect it. It also says it’s worth checking whether someone else in your home received it and checking any safe places or with your neighbours. If, however, your item is showing as 'delivered' but hasn't arrived, there are a few things you'll need to do first before using the above method to get a refund.Īmazon recommends contacting the courier with the tracking number and asking where the package is. What if my missing parcel is shown as delivered?Īmazon generally offer refunds or replacements without much hassle, so the process should be really straightforward. How to save money when shopping at Amazon Make sure you select the missing item from your order history and say what you would like to be done to resolve the issue. For example, you might be happy with a replacement or simply want a refund if you no longer want the item.Ī loveMONEY staff member tried this method when their package went missing and says the process was quick as they were immediately offered a free replacement order.Īlternatively, you can request a call back in the chatbox. There are four key options to choose from or you can type a message in the chatbox. Once you click this, you’ll be directed to the below page, where you click ‘something else' and then 'contact us.' What to do if your Amazon package never arrivedįirst, you open the Amazon site or app and ensure you're logged in before typing ‘contact Amazon customer services’ in the main search bar.Īt the top of the page, under 'Amazon customer service,’ click on ‘get help now.’ We’ll run through what you need to do if your package goes missing regardless of whether you want a refund or replacement. While the Amazon app and site offer many options if you want to return an item you no longer want (read this guide on the easiest way to return packages to Amazon), there isn't any easy way to tell Amazon that an item was simply never delivered. I’m guessing if everybody did this, it would actually force Amazon to try and improve their delivery system.We're all ordering more things than ever online, but it can be tricky to get in touch if an Amazon package never arrives. With that said, DEFINITELY don’t lie and DON’T abuse Amazon’s generous policy or it will go away forever and they will raise their prices and the annual cost of Prime. See Also: Here’s How to Make an Amazon Return After 30 Days How Often Can I Do This?įortunately, you won’t need to do it very often, but I don’t see why you couldn’t try it every time an item doesn’t arrive on time.Īfter all, you’re paying for the 2-day shipping service so it’s smart to hold Amazon’s feet to the fire if they’re not holding up their end of the bargain. I’m wondering if anybody reading this has had success with this hack that ISN’T a Prime member? It probably also helps if you order a lot from Amazon and have been a Prime member for at least a couple years. I’ll either sell it stuff on eBay or find a different use for it. Sure enough my stuff arrived 3 days late. Once Amazon refunded my order, I was NEVER asked to mail back the stuff that came late. See Also: Amazon Actually Lets You Keep Some Items You Try to Return Do I Have to Return Items After They Arrive? It’s been my experience that they’ll immediately offer to refund your account (in the form of a gift card) or original form of payment. Tell them, “Won’t need it then, please refund my account NOW, thank you.” They’ll first tell you when your stuff is suppose to arrive, and ask that you contact them again if it still hasn’t arrived. I suggest waiting at least 24 hours late before you contact Amazon. Here’s how my chat went the other day when I made this hack work… The best way to score a refund is to start a Live Chat session with Amazon and let the rep know your item is late. Here’s how you can quickly score an instant refund from Amazon when your package is late. It’s especially unfortunate since you’re paying for the Prime service, and in many cases actually need the stuff quickly, which is why you ordered from Amazon in the first place. And it kinda sucks as Amazon packages seem to be arriving late more frequently these days. As I’ve discussed before, Amazon is having a hard time getting stuff to you in the 2-day Prime shipping window. ![]()
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